Strida Bicycles was moving its production from the UK to Asia. Its design team was based in both places. Outsourcing its product lifecycle management allowed the company to change gears quickly. Reduced paperwork alone gave Strida a 500 percent return on investment.
National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.
India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.
Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.
Peter Bendor-Samuel discusses how business transformation outsourcing can make a tactical process strategic.
In the IT world, change is a constant. Change, however, can cause friction in a long-term IT outsourcing arrangement. Attorneys Matthew Furton and Paul Bent describe a mechanism to deal with disputes early on. Part one of two.
How do you handle 12,000 Web queries a month? Used car company CARFAX found an ASP put the solution in high gear, including a 50 percent reduction in service-related emails.
Aberdeen reports ASPs specializing in CRM will enjoy a growth rate of 84 percent in the next 36 months. The preferred way to outsource is now hosted applications.
There’s a troublesome trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.
Proposed check truncation legislation is designed to help the financial industry process checks more efficiently through digital technology. Learn more about what check truncation is and how the legislation can benefit banking institutions through greater processing efficiencies, better customer service, lower check transit and postage costs, and less float time.
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