Healthcare organizations are discovering they have to focus on their core mission to stay healthy in today’s competitive environment. CapGemini explains how an outsourcer who combines business process expertise with a deep understanding of healthcare issue can transform the revenue cycle from a support service to a competitive advantage.
Less than one percent of healthcare organizations outsource their revenue cycle processes because they don’t want to give up control. Capgemini explains why outsourcing routine administrative transactions is actually a better way to control cash flow
A well-run finance and accounting operation should run below 1 percent of revenue. However, many companies are spending more because of using legacy systems and processing routine transactions that do not add value. Capgemini explains how outsourcing this process can lower the costs to below 1 percent.
BPO is emerging as a powerful tool to create strategic and tactical change and create value, according to Capgemini
What constitutes a high-performance finance function? An Accenture-commissioned study demonstrates how outsourcing routine financial transactions makes the process more strategic.
Outsourcing Center conducted a comprehensive study on what causes outsourcing relationships to fail. The study found evidence of several components firmly entrenched as causes of failure. One such component is the multi-faceted difference in opinion of buyers and providers. The findings are startling.
Findings from two surveys provide evidence of a link (a structural component necessary for success) that is missing in many outsourcing arrangements. The study clearly found that, without the missing link, the parties are poised for outsourcing failure. This paper discusses case studies and survey findings
How do outsourcing service providers grow their businesses? Do buyers need to understand the providers’ strategies?
Many buyers of outsourcing services have grown skeptical of using third-party advisory services. This paper examined case studies to determine the value outcomes achieved when third-party advisors were involved in structuring an outsourcing arrangement.
Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached overseas and acquired it.
More Americans die from medical errors in a hospital than from car accidents. El Camino Hospital cut its medication errors 20 percent through technology, thanks to its IT provider Eclipsys.
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
Medicine China does not have a “healthcare industry;” it has, instead, a “medicine industry.” The nation’s medicine industry ranks second in the world for production and is comprised of 3,613 enterprises producing almost 1,500 kinds of chemical medicines. During January-May, 2003, more than 1.1 million people were employed in the medicine industry. China is the [...]
The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.
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