Outsourcing service providers are addressing organizational and technology-based changes in the payment industry. This paper examines true collaboration between banks, who otherwise compete against each other, and the Business Process Utility (BPU).
Is your company interested in offshoring or nearshoring to Canada? Read this new white paper about key legal and tax considerations to think about when contemplating Canada as your next offshoring site.
CRM strategies often fail because of difficulties of accessing information in data silos and the impact that an exponential increase in volume of data has on the quality and usability of that data. This paper discusses Acxiom‘s Customer Information Infrastructure, an innovative approach to managing and warehousing data content, enabling comapnies to dramatically enhance their [...]
Determining the Sweet Spot in Level of Effort and Spend – Recent legislation impacting corporate internal oversight and governance, along with media attention on failed outsourcing relationships, has caused a renewed interest in the role and value-producing impact of governance structures in outsourcing arrangements. This paper discusses the appropriate level of spend and effort necessary [...]
In outsourcing arrangements, success in achieving corporate objectives is dependent on people being able to work together for their mutual benefit. That requires communication. This paper reveals findings from Outsourcing Center’s comprehensive study on effective/ineffective communication structures and how communication impacts a buyer’s return on investment.
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions
An energy bill is a gold mine of information. SourceNet not only pays the bills but analyzes the data to unlock significant savings and to devise a plan to utilize energy more efficiently.
In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.
The difficulties of deregulation have caused electric utilities to focus once again on their core task: keeping the lights on. A new Conference Board study sheds some light on how HR outsourcing is reducing costs and providing the time to focus on strategy.
Some operating models clash with outsourcing’s ability to achieve objectives. Here’s a different approach, a more holistic model focused on organizational culture and behaviors. CSC is using it and experiencing notable successes!
Bedford Genuine Parts, a popular truck brand in the UK, had to keep track of over 8,000 parts. Outsourcing its logistics reduced inventory and saved money.
Optimizing skill sets should be as important as cost savings when selecting an offshore location.
Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.
Two American suppliers created offerings that allow them to compete with Indian outsourcers. Here’s what they did.
What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.
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