The road to agility: achieving an Adaptive Enterprise through outsourcing | White Paper
This white paper by HP describes a strategy that helps enterprises successfully align their IT capabilities with the needs of their business.
Archive for June, 2005
June 1, 2005 | 0 comments | Read More
Consumer packaged goods: Enhancing performance through business | White Paper
Companies stand on the cusp of a growing BPO wave, and companies that do not recognize and act on this enormous potential risk being left behind. Read what HP has to say.
June 1, 2005 | 0 comments | Read More
Travel/Hospitality IT Outsourcing Picks Up After Flat Growth | Article
The travel industry historically upgraded its IT by buying competitors with cool programs. Today, however, consumers are demanding more sophisticated online offerings. So providers are turning to outsourcing to develop programs that help travelers sort through the thousands of travel options.
June 1, 2005 | 0 comments | Read More
Suppliers Fly Up the Value Chain for Airplane Manufacturers | Article
Aerospace original equipment manufacturers (OEMs) are driving multiple aspects of plane manufacture up the supply chain to suppliers that can perform those tasks better and cheaper.
June 1, 2005 | 0 comments | Read More
Manufacturer Saves 30 Percent of Air Ticket Costs Using Travelocity Business | Article
Before it outsourced, the accounting department of a large manufacturer saw many airplane tickets over $1,000. Today the average ticket price is $320 after outsourcing ticket procurement to Travelocity Business.
June 1, 2005 | 0 comments | Read More
Convergys’s New CRM Solutions Help Travelers | Article
Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.
June 1, 2005 | 0 comments | Read More
Six Industry Trends from the Outsourcing Excellence Awards | Article
L to R: Debra Floyd, COO, Outsourcing Center Peter Bendor-Samuel, CEO and Master of Ceremonies, Everest Group Sarah Stockton, Marketing Coordinator, Outsourcing Center Michel Janssen, President, Supplier Solutions, Everest Group The Outsourcing Excellence Awards are an annual event. The awards remind me of a photograph at a birthday party. Years later, the picture offers [...]
June 1, 2005 | 0 comments | Read More
A New Business Model Strengthens Competitive Position | Article
Facing the need to invest heavily in technology upgrades to remain competitive in full service global trade documentary processing or get out of the business entirely, Key Bank chose instead to outsource to ABN AMRO.
June 1, 2005 | 0 comments | Read More
Leveraged Procurement | Article
Fairmont Hotels joined with four other hospitality companies to create Avenda, a purchasing consortium to pool purchasing power over a broad range of procurement services.
June 1, 2005 | 0 comments | Read More
Creating a Win-Win Culture | Article
QinetiQ identified the need for a single source solution to reduce IT costs and improve customer service. Accenture convinced senior managers and executives it could deliver QinetiQ’s requirements, and it did. First year savings exceeded expectationss and the partners anticipate the cost savings to be maintained in year two.
June 1, 2005 | 0 comments | Read More
Partners Share Commitment to Buyer’s Strategic Imperative | Article
One of Johnson & Johnson’s strategic imperatives is Process Excellence and it found a partner, Hewitt Associates, to work together reach that strategic imperative through joint process improvement projects.
June 1, 2005 | 0 comments | Read More
Outsourcing To Ensure Service Excellence | Article
Westpac conducted an analysis that confirmed that most services did not constitute core capability and that long-term capital investment was required. Comparing the cost of outsourcing versus keeping services in-house proved outsourcing was the most strategic solution.
June 1, 2005 | 0 comments | Read More
Transformational Outsourcing For Competitive Advantage | Article
In a first of its kind in India, Bank of India outsourced everything from applications, data center, disaster recovery and IT infrastructure management to the help desk for employees to Hewlett Packard.
June 1, 2005 | 0 comments | Read More
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