Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it outsourced its call center to a supplier specializing in healthcare.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Healthcare costs are rising. Health savings accounts are one way to contain costs for both employees and employers. Unisys’s Troy Sowers explains why this new tool is encouraging health insurance companies to buy banks and banks to buy health insurance companies.
Bill Robinson, Business Writer
Bulgaria is boxing way above its weight. SAP is sending important IT work to its captive in Sofia. Did you know Bulgarian SAT scores rank second in the world? Read why North American and European companies are considering sending ADM work to Bulgaria.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Westjet, Canada’s largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks–as well as patients’ medical records. Read how outsourcing protects the data at a community hospital in Georgia.
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