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Archive for August, 2005

The Future of Healthcare Eligibility Outsourcing | White Paper

The Future of Healthcare Eligibility Outsourcing | White Paper

Healthcare Eligibility Outsourcing has reached a new level of respect and necessity among healthcare providers. Read the latest update from NCO Financial Systems, Inc..

The New Industrial Revolution – Successful Automation of Desktop Migration | White Paper

The New Industrial Revolution – Successful Automation of Desktop Migration | White Paper

In this paper, Getronics shows how modern, integrated tools and processes — when globally supported by an outsourcing partner — can be used to eliminate the difficulties which historically have made it so tough to get business justification for these projects.

The Future of Application Outsourcing | White Paper

The Future of Application Outsourcing | White Paper

In this issue of Insights by Trigent, we offer two perspectives on how companies will go about outsourcing software services in the years to come. The conclusions: shifts in the economy, in technolgy, and in the IT industry are going to bring significant changes to how software is developed and how software services are delivered, [...]

Computerwire: IT Services Quarterly Report: Q2 2005 | White Paper

Computerwire: IT Services Quarterly Report: Q2 2005 | White Paper

Here is ComputerWire and Everest‘s report on IT services spending in the second quarter. The report found a sharp fall in overall spending despite an increase in the number of deals. Read what this means in this detailed report.

Achieve Your Revenue Objectives with Inside Sales: How to Manage Multiple Channels to Grow Business Sales | White Paper

Achieve Your Revenue Objectives with Inside Sales: How to Manage Multiple Channels to Grow Business Sales | White Paper

Managers responsible for business-to-business sales tend to put less emphasis on inside sales. But an inside sales force can deliver greater value and higher returns when companies integrate them with the field sales force. The key is carefully segmenting customer accounts. This Convergys paper outlines how this integration can create revenue growth.

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM | Article

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM | Article

At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it outsourced its call center to a supplier specializing in healthcare.

Why Your Health Insurer May Soon Be Your Bank | Article

Why Your Health Insurer May Soon Be Your Bank | Article

Healthcare costs are rising. Health savings accounts are one way to contain costs for both employees and employers. Unisys’s Troy Sowers explains why this new tool is encouraging health insurance companies to buy banks and banks to buy health insurance companies.

Public/Private Outsourcing Program Improves Medicaid Services In Oregon | Article

Public/Private Outsourcing Program Improves Medicaid Services In Oregon | Article

Outsourcing saved Oregon $6 million the first year it outsourced a portion of its Medicaid program. The state’s return on investment: between $4.40-$4.80 for every dollar it sent to the supplier and healthier citizens.

Bulgaria: Eastern Europe’s Newest Hot Spot? | Article

Bulgaria: Eastern Europe’s Newest Hot Spot? | Article

Bulgaria is boxing way above its weight. SAP is sending important IT work to its captive in Sofia. Did you know Bulgarian SAT scores rank second in the world? Read why North American and European companies are considering sending ADM work to Bulgaria.

WestJet Lands Top Talent by Outsourcing Recruiting Software | Article

WestJet Lands Top Talent by Outsourcing Recruiting Software | Article

Westjet, Canada’s largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security | Article

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security | Article

Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks–as well as patients’ medical records. Read how outsourcing protects the data at a community hospital in Georgia.