Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions.
Market trends suggest the philosophy on information technology outsourcing spending decisions is changing within the financial institutions sector. Here’s why.
Email archiving is a hot technology for 2006, solving corporate and compliance challenges. Here’s what an investment management firm learned when shopping for an outsourced email archiving solution.
A European company wanted to enter the South Asian banking market. It needed a supplier with deep roots in the region. Its supplier not only sold its services but also created a service bureau so banks too small to afford the standard offering could participate.
Streaming media over the Internet provides a competitive advantage. But it can be a performance risk and is not affordable to any except the largest companies. Outsourcing solves both challenges.
BancSouth’s telephone bill was 30,000 pages. Employees had to manually search for billing errors. If the bill matched the previous bill by a few thousand dollars, the bank figured it was accurate enough. Outsourcing solved these problems and saved $600,000 the first year.
What happens when a venerable supplier buys an enterprising, entrepreneurial one? CEO Leon Busch discusses the strategy behind Mellon’s acquisition.
“In-sourcing”, “out-sourcing”, “captives”, “third-party”, “onshore”, “near-shore”, “offshore”, “shared services”, “ITO”, “BPO” and many other such words and acronyms have crowded the media over the last decade. This paper by Patni explains the sourcing jargon, compares the pros and cons of some of the sourcing models, and tries to dispel some myths of outsourcing.
Though cost saving is one of the most significant benefits that offshore sourcing offers, there are many important strategic benefits that an organization can look forward to when it takes a sourcing decision. This paper by Patni describes the many reasons for/benefits of undertaking outsourcing and offshore sourcing.
This paper by Convergys explores how businesses can boost customer satisfaction and loyalty using practical and cost-effective solutions in their contact center.
Learn practical ways to administer your program more cost effectively and efficiently.
Deciding to outsource offshore may seem like a leap of faith. While there is a degree of risk involved, there are, at the same time, wildly differing opinions about the extent and severity of that risk. Download eFunds‘ point of view on managing the risk.
The term “records management” use to suggest a world of dusty filing cabinets. However, the rapid growth of information used to transact business and the increase in both public and private sector regulation are creating an urgent need for a structured approach.
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