Network vulnerabilities are increasing and also becoming more difficult to deal with. Is your organization at risk? How does putting a solution in place differ if you already have some security measures and devices or if you have none? Here’s what a major medical center experienced and why it opted for an outsourced security solution.
A study of the HR outsourcing relationships nominated for the 2007 Outsourcing Excellence Awards reveals some significant findings in supplier-selection criteria and keys to success. We share the data with you in this article.
Sound familiar? Penske’s customer service operations were in four US cities. They were expensive and didn’t offer consistent service levels. What’s the best way to consolidate cost effectively? Outsource the back office to India.
Socket, a telecom company, has had the same outsourcing provider for 15 years. Read how this remarkable relationship has matured over time to benefit both partners.
Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies.
This paper discusses key issues of remote infrastructure management as well as elements of the value proposition in next-generation models. It also provides decision-making recommendations on provider-selection criteria and several scenarios considered as good candidates for moving to such a model.
Reducing costs through BPO is not just a negotiation game: sustainable savings are a result of cost-efficient operations. Discover five key aspects of how technology helps.
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