Research & Insight

Monthly archives: June, 2007

Ensuring Aligned Interests in a Public-Sector Outsourcing Relationship

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing cannot succeed unless both parties’ interests are aligned and they can manage to overcome inherent conflicts. In deals with government clients, there will always be an inherent conflict of interests. We studied a highly successful Canadian government relationship. This article shares their relationship best practices and framework that keeps their interests aligned.

Third-Generation Outsourced Travel Management Services Use Online Marketplaces to Include Other Travel Expenses

John Harney, Business Writer

Travel management companies (TMC) were the first generation of outsourced travel services to book flights, hotels, and rental cars. But what about restaurants or limos? Rearden Commerce, an online marketplace with interfaces to 135,000 merchants, outsources its network to TMCs and corporations.

Outsourcing Manages Risk While Transforming Processes for Canada’s Central Bank

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As Canada’s central bank, the Bank of Canada works to preserve the value of money by keeping inflation low. It also acts as the government’s fiscal agent. More than 400 employees worked on the retail debt program, consuming 85 percent of the bank’s IT capacity while not a core activity. Outsourcing to EDS was the answer. However, this assignment had some extra requirements.

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