Many companies outsource relocation, a complicated and detail-ridden process, to experts like Prudential Real Estate and Relocation Services. What makes relocations tricky is keeping track of every company’s distinct relocation policy. To cut costs and improve efficiency, Prudential outsourced the process to EMR in India. But first, it had to explain to Indians what relocation was.
Baxter International found itself at the mercy of market forces in late 2003 as deregulation took over the energy industry. The fluctuations created financial pain. Fortunately, Baxter had the Rx close at hand: its longtime Facilities Management (FM) provider, CB Richard Ellis.
In 2005 the housing market was hot. Mortgage lenders received more applications than they could handle. But in Miami they were not getting motivated, dependable, high-quality staff to process mortgage applications and the attendant materials that accompanies them. Outsourcing to India expedited loans and eliminated mistakes.
Since installed ERP systems are expensive, complex to deploy, and require dedicated IT resources to maintain, automating mission-critical systems for small manufacturers is a challenge. ProSoap found itself concentrating so much on our servers that we couldn’t get on the phone enough to make sales calls. Outsourcing a hosted ERP solution solved the problem.
Many companies don’t achieve the anticipated outcomes in their outsourcing initiatives because they don’t take the right steps up front. Here’s how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted.
CVS/pharmacy, the largest in America, is aggressively expanding its footprint. CVS meets its need for employees by utilizing federal and state Welfare-to-Work programs that help put people back to work. Its HR department outsources the management of these government programs so it can concentrate on hiring and training.
Currently the market reflects four segments in the way companies prioritize their point of adoption of Service-Oriented Architecture (SOA). This paper discusses the challenges of SOA adoption and steps to establish a foundation for successfully achieving the anticipated ROI.
It’s no longer a quetion of whether to outsource, but how. This paper shows how to better manage strategic outsourcing partnerships to mitigate potential business risks; determine the right global delivery mix while optimizing your outsourcing workforce and measure results.
ITSM focuses on delivering and supporting IT services that are appropriate to the business requirements of the organization. This paper highlights the imporantce of ITIL and ITSM standards in managing oursourcing engagements.
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