Best-of-Breed, Software-on-Demand, and Integrated ERP Suites – What is Best for BPO? | White Paper
An apples-to-apples comparison across the life of a BPO agreement – Learn more…
Archive for December, 2007
December 1, 2007 | 0 comments | Read More
2007 US ISV Market Report | White Paper
The research examines the state of outsourcing in the ISV sector, including when, where and why companies choose to outsource software development as well as to identify best practices that would ease and guide ISVs through various stages of their outsourcing engagement cycle.
December 1, 2007 | 0 comments | Read More
Outsourcing to Ukraine: Why the US$246 Million Industry Is Expanding to the Provinces | Article
The Netherlands is experiencing a shortage of IT engineers, so ISM eCompany, an Internet solution provider, had to find alternatives to hiring locally. The company looked at 20 countries and came up with India, China, and Ukraine as the top three locations to set up a captive operation. Ukraine turned out to be the best option. Here’s why.
December 1, 2007 | 0 comments | Read More
Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards | Article
Outsourcing Center’s study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships.
December 1, 2007 | 0 comments | Read More
Integrating Payroll with Benefits Administration Transforms HR for Charmant | Article
Charmant’s existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor’s two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.
December 1, 2007 | 0 comments | Read More
Everything’s Rosy for International Florist and its Web Retailing Provider | Article
When much of your income is directly generated by your retail Web site, and it crashes unexpectedly during the busiest time of the year, how do you prevent that from happening again? You find the right outsourcing provider.
Third Time’s a Charm for Family Dollar’s IT and Data Management Outsourcing | Article
Stiff competition from Wal-Mart placed the onus on Family Dollar to overhaul its IT, database, and application management processes if it were to continue growing. It made a couple of furtive attempts before finding the right outsourcing provider. Here is its story about shopping for the right supplier.
December 1, 2007 | 0 comments | Read More
Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone | Article
Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.
December 1, 2007 | 0 comments | Read More
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