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Archive for March, 2008

From ISV to Saas Provider, How to Limit Investments, Lower Risk and Remain Competitive | Event

From ISV to Saas Provider, How to Limit Investments, Lower Risk and Remain Competitive | Event

The joint presentation from the free webinar presented by Outsourcing Center and HCL on March 25, 2008.

Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity | White Paper

Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity | White Paper

In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturity by leveraging the best practices of the Information Technology Infrastructure Library.

Total Cost of Ownership: Analysis of a Global Service Desk | White Paper

Total Cost of Ownership: Analysis of a Global Service Desk | White Paper

Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrate the process and results of evaluating your total cost of ownership and determining the optimal service [...]

Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution | Article

Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution | Article

Not all logistics services are the same. Many do not pick up loose items and lack the capability to create specialized crating for hi-tech equipment and other costly items delivered worldwide. Here’s what two companies found when they went searching for the best deal in logistics services for their products.

Offshore Manufacturing Proves a Boon for Small Business | Article

Offshore Manufacturing Proves a Boon for Small Business | Article

One of the toughest problems people in small businesses face in getting a product to market is finding a manufacturer that will run small batches. Ashe Archery overcame this problem by outsourcing its design and manufacturing to Metrotech, a Chinese provider that produces small runs as needed at a substantially lower cost per piece than domestic manufacturers.

Growing Nationally With A PEO Partner | Article

Growing Nationally With A PEO Partner | Article

When the government agencies award a contract to IT vendors, they expect them to ramp up staff in a hurry. But carrying staff to potentially service a big contract is as cost-prohibitive as maintaining a large human resources department. That was the challenge for EMCO Technologies, a small Louisiana IT company. It hired Administaff to pick up the HR load so it could land more federal contracts and expand nationally.

Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider | Article

Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider | Article

A Puerto Rican property and casualty company wanted to expand into the United States. The only way to become profitable quickly was to outsource its back-office support. The two partners developed a process to add on new states. Today Universal Insurance can get a new state up and running in 110 days instead of 18 months.

How One Manufacturer Grew Its HRO Over Time | Article

How One Manufacturer Grew Its HRO Over Time | Article

ABB Inc., a technology manufacturer, grew by acquisitions. In 1995 ABB wanted to create a single culture with centralized processes and policies. It decided the best way to do this was outsource. Its first step: centralizing its 401(k) plan. Today, 13 years later, ABB has outsourced many of its HR processes to its original supplier: Fidelity HR Services.

When it Comes to Outsourced HR and Payroll Systems Management, One Size Rarely Fits All | Article

When it Comes to Outsourced HR and Payroll Systems Management, One Size Rarely Fits All | Article

When Alan Cartwright became the new finance director of Interdean International Relocation, he performed a routine process review. He discovered several operational deficiencies in the company’s payroll and personnel management areas. A new provider fixed it all, providing a host of business benefits and savings of 10,000 pounds a year.