Travelers flying in and out of Salt Lake City International Airport love to buy Utah T-shirts. Before switching to a hosted retail software solution, the Air Terminal Gifts stores frequently ran out of stock, thereby losing sales. Today the warehouse delivers stock to stores running low before they run out. Hosting also eliminated both the corporate and store servers.
In 2001, Sabre Holdings evaluated options to reduce its sales and distribution costs. But the company also wanted to minimize the risk of having all its IT knowledge in one region. Its first offshoring relationship was with NIIT. That has been so successful Sabre has since opened its own captive centers in Poland, India, Argentina, and Uruguay. This story relates the benefits of this model.
Capgemini’s study examines the trends in drivers and timing for banks undertaking core banking systems replacements. This article also discusses options for outsourcing components of these projects and choosing the replacement systems.
Currently, a growing number of enterprises expect service providers to use service management tools, especially those aligned to ITIL v3 best practices in managing services as a business. This article discusses the trends around uses and benefits of such tools, their differences in value and approach, and how the tools enhance even the soft relationship skills in an outsourcing arrangement.
Dr. Christian Baader, SAP vice president, is one of the architects of SAP’s unique BPO partnering model with service providers. Read why Dr. Baader thinks the BPO market is bipolar, why BPO should become more like automobile manufacturing, and what the movie The Bucket List can teach everyone.
Sometimes an outsourcing engagement seems like a good idea in the beginning. But later things don’t seem to work as they should. The partners can only find success by reminding themselves why they’re doing business together. That’s when Pinnacle Hotel Management’s suggestions changed Gevity.
Let the Outsourcing Center provide you comprehensive marketing programs that deliver measurable returns. Find ways to build your brand, promote your successes, demonstrate thought leadership, and generate demand with the June 2008 media kit.
How can a company upgrade and optimize its ERP system while minimizing downtime and reducing costs and other impacts on the business? What tools and services are available to help in this effort and minimize conversion risks? This paper discusses best practices surrounding these issues.
Guy Strafford, client services director of buyingTeam, a UK-based procurement outsourcing service provider, says “most people don’t negotiate or buy particularly well.” But that’s why buyingTeam exists. Its specialists keep abreast of constantly changing markets. And the provider co-locates its experts with its clients.
An exclusive report from Business Week Research Services.
Find out how Marriott Hotels, Ltd. was able to accomplish HR and IT transformation via BPO and ITO.
Webinar Overview – We’ll customize and manage your Webinar cost-effectively from start to finish, guide you through the process, expand the reach of your message, and optimize the success of your online event.
Operational excellence is something every business says they want to achieve and every service provider claims to provide. But what is it — and what should one look for in evaluating a BPO partner?
Billing processes are one of the most underrated competitive assets in business. This paper examines the complex billing requirements of businesses such as e-commerce, information providers, content aggregators, business process outsourcers and more. Self-assessment questions help determine if your billing systems are ready to take on the competition.
Loading ...
Outsourcing Buzz Blog Outsourcing Alert
