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Archive for July, 2008
Pharmaceutical sales reps must now be much more efficient at displaying marketing information and retrieving data relevant to a particular physician because they are allowed less time with physicians. Now there’s a cutting-edge closed-loop marketing mobile solution that runs untethered from networks, is available in an SaaS model, and ensures it delivers the content most relevant to a particular physician.
How are the unemployment statistics and other challenges in the current U.S. economic downturn impacting companies’ efforts to find and capture job candidates? What are the trends regarding retention? What is a crucial component of a corporate recruiting strategy these days? RPO firm Hyrian conducted a study and shares the findings, its corresponding insights, and examples of success in hard-to-fill positions.
Hospitals are in a highly competitive market, and consumers now expect services that extend beyond quality patient care. Read about the valet and hotel-like concierge services that one outsourcing provider offers and how it benefits patients, their families and friends, hospital employees — and the hospital itself.
At Freeborders, the buzz word is CHINDUSSM – the amalgam of the best in China, India, and the United States. Jim Reesing, executive vice president, explains why global businesses need a trio of geographies, not a duo in today’s highly volatile business world.
When Al Porco became CIO of the Central Brooklyn Family Health Network, the IT department was in need of an overhaul. It didn’t have the tools, infrastructure, or processes to even make a dent. Working with CompuCom, the healthcare facility is now on the cutting edge. This is the story of its metamorphosis.
Anish Nanavaty leads WNS’s Knowledge Services, the company’s fastest-growing division, which provides knowledge process outsourcing (KPO) and analytics services. Read how growing up in New York helps him lead a global division and why organizations as diverse as the Boston Red Sox and Harrah’s Entertainment need analytics to compete.
What are the Outsourcing Excellence Awards? Answer: the Oscars of outsourcing. In case you want to get a head start on your application for the 2009 awards, now in their 12th year, here are answers to their most frequently asked questions.
Please contact me so I can learn more about turnkey webinars from the Outsourcing Center.
Enterprise Portfolio Rationalization (EPR) is a portfolio analysis and optimization methodology to inventorize, analyze and strategize on what changes are required in the environment to periodically realign the operations and technology universes to business goals. You will learn in this document about: Approach to EPR Benefits of EPR
There’s a two-sided dilemma in achieving corporate green IT agenda items: the cost of not becoming green is high, and the cost of becoming green is also high. This paper discusses a solution for eliminating this dilemma and also reducing risk in implementing green IT initiatives.
While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company’s vision.
Talent management programs (TMPs) can be a major contributor to achieving world-class performance. In this paper, HP explores how a planned TMP can augment a BPO strategy and provide performance results that go beyond the original promise of BPO.
Today the Fortune 500 FAO market is facing lots of drama. That’s why most strategy analysts believe the real fortune and eventual future of FAO lies with working mid-market companies. This Compass paper explains how to operate in the mid-market FAO space: service providers must have the mentality of a commando, but the gumption to [...]
Each market has its unique challenges, Healthcare is no different. The ever changing state of the art healing protocols, the diverse tools to diagnosis and render treatment, to the many providers who meet the daily test to win against diseases’…How one provider determined and conquered their challenge to meet with success.
This paper addresses the changing attitudes of CIOs with respect to their outsourcing decisions. Cost is still important, but a recent survey finds that CIOs expect business value and quality from trusted outsourcing providers as well.
Alan Mills, chief solution architect for Augmentum, believes the U.S. healthcare system is spending money on the wrong things. Instead, it should be more focused on patient information and improved care. He discusses four major trends in healthcare IT and how Augmentum can help software companies, insurance companies, hospitals, and physicians implement them.
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