Software service providers in Eastern Europe are at a crossroads. Here’s a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.
Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some buyers’ strategies cause the opposite of the intended outcome.
Freescale Semiconductor was the semiconductor chip manufacturing unit of Motorola until it was spun off in 2004.That forced the in-house Health and Wellness team to rethink the way it was offering health care benefits. The manufacturer had to create a compelling offer for existing employees while attracting new employees and retaining those who had worked at Motorola and were used to good benefits. Outsourcing to Hewitt solved the problem.
Creative Mailbox and Sign Design outsourced to a Chinese supplier. But things didn’t work well. Switching suppliers solved the problem. BaySource Global, the new Chinese supplier, now not only tweaks the manufacturer’s products but has come up with processes that slashed time to market for new products.
Attrition rates at Indian BPOs are an important criterion when determining offshore location. What is the rate in India? Why is it so high? And what can employers do about it? A new HayGroup study of 39,000 Indian jobs answers those questions.
Sudip Banerjee is the CEO of L&T Infotech, which NASSCOM rated as one of the 10 top software and services exporters. Banerjee was a member of the founding team at Wipro. He reminisces about the early days, explains why he still believes India is the number-one offshore location today, and shares what he learned from the life of India’s past president.
Loading ...
Outsourcing Buzz Blog Outsourcing Alert
