Learn why employee and leadership development programs are a top priority at successful companies – especially in tough economic times – the difficult questions CEOs and business owners must consider surrounding performance management, and the role an HR organization must play in ensuring that learning and development initiatives connect with the success of the business.
Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers for adding scope. The study also identified a key factor in enabling the scope-expansion decision.
Even though Delta outsourced its HR, it kept recruiting in house. But when it merged with Northwest, it turned to PeopleScout, an RPO, to recruit hard-to-find talent like flight attendants with foreign languages skills and good customer service people.
Eric Rea, president of se2, believes outsourcing may be one of the best ways for insurance companies to survive the current difficult times. He sees them as a call to action to make the necessary changes to an outmoded business model. se2 even has an innovative way to finance the transition.
New members of an auditing team faced their first audit: testing the accuracy of year-end physical inventory counts at a cookie manufacturer. They made their way around raw cookie dough and chocolate chips stacked on large shelves 60 feet in the air. But the factory was in Second Life, a virtual world Web site; it is part of a new learning offering from ACS.
Remote infrastructure management outsourcing has evolved to meet buyers’ needs, planting the seeds for innovative solutions to today’s tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email industry.research@wipro.com.
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