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Archive for February, 2010
A noiseless and on-time transition is critical in maximizing the value achieved in an outsourcing initiative, but it is difficult for many outsourcing relationships to overcome the transition challenges. This case study details how T-Mobile UK achieved that objective by leveraging Infosys BPO’s proven transition methodology. The initiative involved four departments, 21 processes, 130 sub-processes, [...]
February 1, 2010 |
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The client virtualization market is filled with hype, and it is difficult to have confidence in the future of any specific product or technology. This paper helps cut that hype and presents a roadmap for virtualization based on a well-planned solution and risk mitigation. As desktop virtualization can potentially touch every aspect of the business [...]
February 1, 2010 |
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Although ITILv3-based toolsets reduce costs by upwards of 80% over conventional software licensing while also allowing customizations, it requires a well-architected solution to bring that to fruition. This paper discusses CompuCom’s IIMv3TM solution, which integrates the tool platform with cross-functional and platform processes, which is critical to improve IT performance from the data center down [...]
February 1, 2010 |
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ProDivNet wanted to set up shop in Mexico but quickly discovered it didn’t have the management infrastructure to set up Mexican operations. The small business outsourced the project to a shelter provider that knew how to establish a presence, manage staff, and maintain a service-based operation south of the border.
February 1, 2010 |
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Sound familiar: You arrive at the airport and find your flight’s been cancelled. Now what? If you fly Southwest, there’s less hassle thanks to outsourcing. A proactive customer service communication program presents customers with a range of solutions before they even know there is an issue.
February 1, 2010 |
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David Litman, the founder of hotels.com, was itching to get back in the game after selling his company. He changed the business model the second time around, relying on people as well as the Web to book travel deals. Outsourcing to Working Solutions made it possible–and successful.
February 1, 2010 |
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Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.
February 1, 2010 |
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Lean principles, exemplified by the Toyota Production System (TPS), have become a much-copied methodology in the operations community. But can you translate TPS principles geared to the shop floor to IT outsourcing? Wipro and an academic team headed by Bradley Staats at the University of North Carolina decided to find out. Here’s what they did.
February 1, 2010 |
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Success threatened Wellington Technologies. The HP maintenance provider signed a big contract, but the scope of the win was beyond the capabilities of its existing parts delivery system. And the fact that its parts delivery agreement had penalties didn’t help. After paying those penalties, the company outsourced to meet its delivery challenges and enhance its capabilities.
February 1, 2010 |
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