Sweeping change is difficult for any organization. But in an industry such as insurance whose operations are tethered to a complicated aggregation of legacy systems, will the organization’s ability to adapt and embrace cloud-based technology be especially challenging? Cloud-based products represent the industry’s greatest opportunity to move the dial forward. Implementation of private or public [...]
New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost [...]
The 2010 Gartner CIO Survey revealed that CIOs are looking for both additional savings and ways to enable productivity improvements for the business. However, many CIOs will need to make step-changes to optimize the enterprise. This white paper proposes six options for IT optimization. Each option is presented in light of current economic conditions and [...]
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