Author Archive: Brad L. Peterson, Partner, Mayer Brown LLP

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Ten Key Questions for Developing an Effective Service-Level Agreement

Ten Key Questions for Developing an Effective Service-Level Agreement

Service-level agreements (SLAs) have become a common part of outsourcing, cloud and other managed services agreements.  SLAs can allow customers to: •    Secure commitments to performance as measured against agreed metrics •    Create an incentive for suppliers to consistently meet those commitments, and •    Obtain options to take action to correct deficient performance However, a […]

Valuing Contract Terms in Outsourcing Contracts | Article

Valuing Contract Terms in Outsourcing Contracts | Article

If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its value depends on what you agree to buy, what you agree to pay and the terms of the contract. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in […]

Contracting for International Outsourcing | Article

Contracting for International Outsourcing | Article

International outsourcing is tricky, especially when many countries are involved. Attornies Brad Peterson and Mark Prinsley discuss the legal ramifications.

Seven Key Questions for Drafting Effective Exit Provisions | Article

Seven Key Questions for Drafting Effective Exit Provisions | Article

Exit provisions are among the most valuable contractual protections for a buyer. Here are seven important considerations in building a strong exit strategy.

Information Security in Outsourcing Agreements | Article

Information Security in Outsourcing Agreements | Article

Information security is becoming extremely important in today’s uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.

Contracting for Energy Management Outsourcing | Article

Contracting for Energy Management Outsourcing | Article

Brad Peterson discusses current thinking on energy management outsourcing contracts.

Ten Key Questions for Developing Effective Service Level Agreements | Article

Ten Key Questions for Developing Effective Service Level Agreements | Article

The first and most important step in developing an effective SLA is to ask the right questions. This article will give you those questions and some background on how to choose the right answers.

The Seven Deadly Negotiating Sins | Article

The Seven Deadly Negotiating Sins | Article

An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. However, after boiling it all down, there are seven very common mistakes both vendors and customers make in negotiating outsourcing contracts. This article will help you spot those mistakes. Then you can correct them in your own negotiating team and exploit them in the other side’s negotiation.