Author Archive: Outsourcing Center, Patti Putnicki, Business Writer

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Wearable Technology, Corporate Wellness Programs and the Future of Healthcare

Wearable Technology, Corporate Wellness Programs and the Future of Healthcare

Welcome to the age of the Quantified Self; an era of physical enlightenment, fueled by the onslaught of wearable health monitoring devices. These wristbands, watches and high-tech apparel track everything from footsteps and heart rates to sleep patterns and stress levels—creating biological “selfies,” delivered straight to smartphone on cue. From out of nowhere, wearable fitness […]

Five Change Management “Must Dos” for the Digital Age

Five Change Management “Must Dos” for the Digital Age

Ask any company that’s implemented new technology with less-than-spectacular results what went wrong, and you’ll probably hear the same thing: “We should have spent more time on change management.” Ah, change management—the dental floss of the corporate enterprise. That thing we know we should do but often skip over because we simply don’t want to […]

Is Your Indirect Sourcing Quietly Draining Your Budget?

Is Your Indirect Sourcing Quietly Draining Your Budget?

A debt-laden consumer gets a money makeover from a celebrity financial expert. The first step?  Taking a long, hard look at spending habits to see where all the money is going.  Inevitably, the financial guru zeros in on the little, seemingly innocuous things—the daily trip to the gourmet coffee shop; the five-dollar fast food lunch, […]

This Healthcare IT Outsourcing Relationship is Nothing Short of a Medical Breakthrough

This Healthcare IT Outsourcing Relationship is Nothing Short of a Medical Breakthrough

2014 Outsourcing Excellence Awards Best Healthcare Springhill Medical Center and Allscripts     “We helped Allscripts understand our business, our strategic plans and where they fit in as a partner. We recognize that they are a business too, and we try to be as helpful to them as they are to us.” Jeff St. Clair […]

A Unique SLA System that Incents Innovation. A Partnership that Delivers Real Value

A Unique SLA System that Incents Innovation. A Partnership that Delivers Real Value

2014 Outsourcing Excellence Awards Most Reliable Japan International Cooperation Agency and Accenture     “The start of the project was plagued with challenges, such as system down and a major earthquake. Accenture’s ability to confront these challenges head-on, then embark on a journey of improvement and innovation through JICA’s unique SLA approach, has resulted in […]

Virtual Assistants Get Down to Business

Virtual Assistants Get Down to Business

Seriously, what is more fun than a little friendly banter with the virtual assistant on your smartphone?  “She” retrieves directions, dials contacts and even retrieves the answers to life’s most burning questions, like “What is the capital of Indonesia?” or “How many feet in a meter?” or “Do I look good in the color blue?” […]

Ready or Not, The Internet of Things is Here

Ready or Not, The Internet of Things is Here

Remember, back in the day, when we thought the smartphone was the ultimate in connectivity? At last, we were “unchained from our desks,” armed with a portable email inbox, calendar and a boatload of apps to make our personal and business lives better. Of course, we still had to wake up for that early morning […]

Privacy Concerns and the Monetization of Big Data

Privacy Concerns and the Monetization of Big Data

It is easy to get caught up in the greatness of Big Data analytics. It’s a marketer’s dream: tracking customer activity; understanding what he or she is thinking, doing—using this information to transform every interaction into unexpected delight. To know the customer is to love the customer, and companies everywhere are showing that love through […]

Storage Solutions Go from Deadly Dull to Dynamic (No Kidding)

Storage Solutions Go from Deadly Dull to Dynamic (No Kidding)

It’s hard to look at what’s happened to enterprise technology over the past few years and not feel a bit of an adrenaline rush. Cloud computing, mobility and data analytics are pretty sexy stuff—full of excitement, packed with benefits and changing the way we do darn near everything. While this triad of technological wonderment has […]

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound agility, there is a dark side. […]

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

It almost seems like something from a science fiction movie; a brainchild of a clever writer or the product of a young child’s fertile imagination. But, 3D printing is very real indeed, with the power to completely transform manufacturing, health care, engineering and retail—from the way parts and products are designed and produced to the […]

Faking the Big SEO

Faking the Big SEO

Your social media campaign not so well “liked?” Facebook friend-count a little sparse? Don’t despair. If you’ve got the money, somebody’s got the time to click, like and Friend away. Today, offshore click farms are popping up on every digital corner, ready to follow you, like you, link to you or provide any other form […]

Is Automation Putting The Human Workforce on Auto-Pilot?

Is Automation Putting The Human Workforce on Auto-Pilot?

July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San Francisco clipped a seawall and crashed, killing three people. Although all of the causes of the crash are still being investigated at this writing, reports indicate that one big contributing factor was the pilots’ reliance on automation. They were so […]

The Impact of Wearable Mobile on MDM Strategies

The Impact of Wearable Mobile on MDM Strategies

Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. You […]

How Workforce 2020 Will Change Outsourcing

How Workforce 2020 Will Change Outsourcing

We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real need to make the relationship work. Changing providers […]