Tag: Anthem

Benchmarking: A ‘Sanity Check’ | Article

Benchmarking: A ‘Sanity Check’ | Article

Anthem, Inc., a carrier of health insurance, was in the middle of an outsourcing contract when they decided to conduct a benchmark on price and service levels last spring. The reason for the company’s decision was simple. They suspected that they were paying too much for their current service. That proved to be true.