Outsourcing Excellence Award – Service Provider Excellence Award: Most Consistent Business Impact: Genpact “Genpact and the bank’s relationship has really matured over the last couple of years and we are truly partnering to achieve the right outcomes for our business and customers.” – Top Four Australia Bank Criteria: The service provider had to: 1. Consistently [...]
Outsourcing Excellence Award – Service Provider Excellence Award: Best IT Enablement of BPO: Wipro “The accounts payable process required a renewed focus to improve the process maturity. We needed to increase working capital optimization, clear invoice backlogs and reduce exceptions and overall cycle time. This requires a suite of tools specifically designed to achieve these [...]
Outsourcing Excellence Award – Best Global Services: Carillion PLC and Accenture Carillion PLC is a leading support services company. It operates in a highly competitive industry where achieving its margin targets demands a rigorous approach to controlling costs and delivering profitable growth. Carillion’s disparate processes and underlying systems were a potential obstacle to that growth. [...]
Outsourcing Excellence Award — Most Collaborative: Barclaycard US and Firstsource “We are getting results that exceed our plan. By the end of the first year, performance of our former employees who are now on the Firstsource team was at or above what it was when we initiated the transition.” Brian Duffy, head of service and [...]
Winners of the 2011 Outsourcing Excellence Awards and Service Provider Excellence Awards enjoyed hearing about outsourcing best practices and sharing key insights during the day on April 27th. See the photos below of the black tie “Oscars” of Outsourcing celebration that evening, recognizing each of the winners’ unique accomplishments as they accepted this prestigious award [...]
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