Improved Business Performance: Exploring an Evolved FAO Strategy Online Version | Event
Download the online version of the free webinar presented by TCS on June 8, 2010. Download the past webinar by clicking here
Tag: "BPO"
June 8, 2010 | 0 comments | Read More
Improved Business Performance: Exploring an Evolved FAO Strategy Handout | Event
Download the handout from the webinar by TCS and PWC presented on June 8, 2010. Download the past webinar by clicking here.
June 8, 2010 | 0 comments | Read More
Driving Hospital Performance to the Next Level | White Paper
A hospital’s non-clinical activities make up 70-90% of its total processes. Optimizing these processes through adoption of alternative business models can significantly decrease costs and increase a hospital’s efficiencies across departments and functions. Lean and Six Sigma methodologies, which have been highly successful in manufacturing, are now starting to be implemented in the healthcare industry. [...]
June 1, 2010 | 0 comments | Read More
How Outsourcing HR to a Single Provider Helped a Company with Offices as Large as 200 and as Small as One | Article
Steelcase has offices in 20 countries. Some have payrolls of 200, others just one. Every country has different labor laws. Language is also an issue. Outsourcing to just one provider solved the language and legal challenges and gave Steelcase a unified look at its payroll.
June 1, 2010 | 0 comments | Read More
The death of distance in supply chain | White Paper
Is your company ready for Wave 3 technologies in managing a supply chain? Do you have the ability to use such technologies to look beyond the process and know where and how to make an exponential impact on your business? Are you looking for ways to optimize a global supply chain or address legacy systems [...]
May 1, 2010 | 0 comments | Read More
Document wastage. | White Paper
Today, all areas of business spending are under scrutiny. In most organizations, document production is riddled with inefficiencies and, therefore, costs increase. In addition, a sizable proportion of the cost of document output is unnecessary, but most organizations don’t know where that drainage on profit is occurring. Pitney Bowes’ research and modeling work estimates that [...]
May 1, 2010 | 0 comments | Read More
Platform Based BPO and its Evolution | White Paper
Platform-based business process outsourcing has been evolving over the last few years and is now a cost-effective solution for midsized companies. This paper discusses the evolution of BPO platforms. It also highlights four scenarios where platform solutions are most effective. Download the white paper by clicking here.
May 1, 2010 | 0 comments | Read More
Six Keys to a Successful BPO Transition | White Paper
What strategies did eBay use to ensure its business processes could support the company’s fast growth? It faced a challenge in meeting eBay sellers’ expectations of instantaneous payment. eBay turned to outsourcing for a solution that would handle the exponential transaction accounting needs. The migration of this and other business processes to BPO provider Genpact [...]
April 1, 2010 | 0 comments | Read More
Process-Centric Back Office Transformation | White Paper
Most financial institutions evolved their back office in a product-centric manner as they added new products, territories, and engaged in mergers and acquisitions. Consequently, their back-office environment is full of complexities, added costs, and inflexibility. Because the underlying processes are fundamentally flawed by the multiple operating complexities, the conventional approach of making incremental changes and [...]
April 1, 2010 | 0 comments | Read More
Is Your Business at Risk? – Facts You Should Know about Three Aspects of Document Management | White Paper
Document handling can have a real impact on an organization’s customer satisfaction, operational cost reduction, efficiencies and productivity, decision making, and revenue growth. However, document management is also a breeding ground for business risks. Unfortunately, for most organizations, document management is only a secondary function and does not receive the expertise and investment necessary to [...]
April 1, 2010 | 0 comments | Read More
When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing | Article
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially [...]
April 1, 2010 | 0 comments | Read More
New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
March 1, 2010 | 0 comments | Read More
Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services | Article
G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click.
March 1, 2010 | 0 comments | Read More
Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article
Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.
March 1, 2010 | 0 comments | Read More
Noiseless Transition: Infosys enables T-Mobile UK to faster realise the benefits of outsourcing its Finance Directorate Functions | White Paper
A noiseless and on-time transition is critical in maximizing the value achieved in an outsourcing initiative, but it is difficult for many outsourcing relationships to overcome the transition challenges. This case study details how T-Mobile UK achieved that objective by leveraging Infosys BPO’s proven transition methodology. The initiative involved four departments, 21 processes, 130 sub-processes, [...]
February 1, 2010 | 0 comments | Read More
Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article
Sound familiar: You arrive at the airport and find your flight’s been cancelled. Now what? If you fly Southwest, there’s less hassle thanks to outsourcing. A proactive customer service communication program presents customers with a range of solutions before they even know there is an issue.
February 1, 2010 | 0 comments | Read More
