One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.
A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.
The exchange rate is helping Canada become a popular offshore location for call centers for American buyers.
In today’s hospitals, technology is of utmost importance to reducing costs, streamlining functions and providing the best patient care. Some hospitals have learned that outsourcing can make an enormous strategic impact and be a differentiator in competitive advantage.
Our business is not IT, says Linda Holmes, director of Informatics Services at the Justice Department in Ottawa. Outsourcing allowed us to realign our resources so we could focus on our core competencies. We didn’t want to worry about day-to-day technology operations support…
The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry.
Mark Richards, manager network operations, for TransAlta, an investor-owned Canadian electrical utility company, views problems in outsourcing from a slightly different perspective than many others in the marketplace.
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