Tag: case study

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services […]

Infosys Builds Outsourcing Partnership in Mining Sector to Solve Procurement Labor Shortages and Integrate PO with FAO | Article

Infosys Builds Outsourcing Partnership in Mining Sector to Solve Procurement Labor Shortages and Integrate PO with FAO | Article

What happens in an outsourcing relationship when the two partners are willing to go beyond each of their comfort zones to solve an intractable problem? Answer: a win-win for both partners as well as the relationship itself. This is the story of how Rio Tinto, a leading international mining group, and Infosys BPO, its outsourcing […]

Dataprise Becomes the Outsourced IT Department for Small and Medium Businesses | Article

Dataprise Becomes the Outsourced IT Department for Small and Medium Businesses | Article

Companies both large and small often choose to outsource their IT departments so they can concentrate on their core businesses. But small and medium businesses (SMBs) have additional challenges. Danya International, a public service company that delivers solutions to government and commercial clients addressing pressing social issues, is a good example. It wanted to focus […]

Setting up the Engagement Properly and Constantly Rotating Freeborders Personnel, Help Travel Company Compete | Article

Setting up the Engagement Properly and Constantly Rotating Freeborders Personnel, Help Travel Company Compete | Article

When you are outsourcing a huge application development and maintenance (ADM) project to another geography, how do you create teamwork and maintain momentum? Interval International and Freeborders believe there are two factors: constantly rotating the key offshore people onshore and taking the time to prepare in advance. In 2008 Interval International, a vacation exchange company […]

The Challenges of Automating Accounts Payable | Article

The Challenges of Automating Accounts Payable | Article

Mayer Electric, a fast-growing electrical supplies distributor in the Southeast United States, realized it had to automate its accounts payable (AP) process. It had 900 people in eight states using a manual system. Last year Mayer Electric paid thousands of its suppliers about $560 million. “We look at Mayer Electric as a brand. How we […]

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it […]

HP Helps Companies Manage Their Applications Portfolio to Align Cost with Strategic Value | Article

HP Helps Companies Manage Their Applications Portfolio to Align Cost with Strategic Value | Article

How does an enterprise move IT money from support and maintenance, which can devour up to 80 percent of its IT budget, to innovation? HP has found a way. “We’ve developed a different way to look at the applications in a corporation’s portfolio. The goal is to align the applications to the business’s overall strategy […]

How Outsourcing Sales Tax Management Helps SMBs | Article

How Outsourcing Sales Tax Management Helps SMBs | Article

No corporation wants to pay egregiously high fines or risk a government audit for violating sales tax laws. Outsourcing is a good way to make sure someone knowledgeable keeps up with the confusing welter of laws. Here is the story of how outsourcing helped one manufacturer expand its geographic reach.

SaaS Replaces Traditional CSR-Based Medical Records Processing Saving 50 Percent | Article

SaaS Replaces Traditional CSR-Based Medical Records Processing Saving 50 Percent | Article

Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time.

How Outsourcing HR to a Single Provider Helped a Company with Offices as Large as 200 and as Small as One | Article

How Outsourcing HR to a Single Provider Helped a Company with Offices as Large as 200 and as Small as One | Article

Steelcase has offices in 20 countries. Some have payrolls of 200, others just one. Every country has different labor laws. Language is also an issue. Outsourcing to just one provider solved the language and legal challenges and gave Steelcase a unified look at its payroll.

Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services | Article

Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services | Article

G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click.

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings | Article

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings | Article

Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Sound familiar: You arrive at the airport and find your flight’s been cancelled. Now what? If you fly Southwest, there’s less hassle thanks to outsourcing. A proactive customer service communication program presents customers with a range of solutions before they even know there is an issue.

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

David Litman, the founder of hotels.com, was itching to get back in the game after selling his company. He changed the business model the second time around, relying on people as well as the Web to book travel deals. Outsourcing to Working Solutions made it possible–and successful.

Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America | Article

Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America | Article

Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.