Question: What skills must be present in the executive team that manages the ongoing outsourcing relationship? Answer: from Wendell Jones, Outsourcing Center Analyst
Road guards are people who try to keep you from making changes. Some have root rot because they have been in place so long. But I like to change and improve things! states Jim Jones, head of reengineering at Warner Robins Air Logistics Center (ALC). The Center’s personnel currently are working on 12 improvement projects, one of which is activities-based costing (ABC)…
In synergism, an admixture–any alien element–can be introduced, and it often increases the effectiveness of one or more of the original properties. When the concept of combining different elements with the strategic purpose of creating something that operates better was applied to the business world in the 1970′s, it became a major force in shaping [...]
Partnership is a word that is used frequently in outsourcing, but is used in different ways depending on who is using the word and in what context. When Dr. Robert Klepper, professor of computer management and information systems at Southern Illinois University, talks about partnerships, he is referring to long-term deals where both sides are willing to take one for the team in both the rewards and the risks department.
Flexibility in legal outsourcing contracts bears striking similarities to a team of professional athletes under the tutelage of a watchful coach.
At the time it was formed in June of 1997, DuPont’s IT Alliance was the single largest technology management agreement in the information technology industry; but it wasn’t just another outsourcing deal.
Whether your crystal ball suggests a bear or a bull market for 1999, the view for business process outsourcing (BPO) is unambiguously rosy. According to Richard Smith, partner, European outsourcing for PricewaterhouseCoopers…
Although the things your mother never told you about outsourcing may be numerous, they generally fall into two main categories, the procurement process and relationship management.
In the past 30 years, outsourcing has evolved from a facilities management system for IT to an almost generic method of contracting.
Mark Richards, manager network operations, for TransAlta, an investor-owned Canadian electrical utility company, views problems in outsourcing from a slightly different perspective than many others in the marketplace.
In the early days of the outsourcing industry, CEOs usually made the decision without input from their data processing organization. That created a situation where the very concept of outsourcing was adversarial, according to John Harris, corporate vice president of marketing and strategy, EDS.
American firms continue their rapid expansion of service and product outsourcing. Companies signed major new contracts for information outsourcing alone in 1994 worth $11 billion; in 1995, $20 billion; and in 1996, $33 billion, and all signs point to vigorous growth ahead.
Tomorrow’s clients are looking for ways to gain competitive advantage, to increase efficiency, to transform their workforce, and to reach new levels of performance.
Outsourcing Buzz Blog Outsourcing Alert