Avoiding Outsourcing Pitfalls
Jon F. Doyle, Attorney, White & Case LLP
Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.
Jon F. Doyle, Attorney, White & Case LLP
Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.
Outsourcing Center, Kathleen Goolsby, Senior Writer
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you ensure your outsourcing service provider effectively interfaces with all your other vendors? We looked at proactive and reactive maneuvers to ensure all suppliers work together to meet the buyer’s objectives.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Jane Drasites, Director, Benefits Delivery for BP Amoco, swears that the first year in an outsourcing relationship is just like a marriage. Some marriages don’t work very well. When Amoco (prior to its merger with BP) signed an agreement in 1993 for Hewitt Associates to handle its HR functions, it was positive it had found the right mate. Unfortunately, they didn’t go for some counseling before they tied the knot, and the honeymoon didn’t last long.
Outsourcing Center, Kathleen Goolsby, Senior Writer
If you look at most traditional outsourcing contracts, says Ben Trowbridge of Ernst & Young, there are a number of built-in conflicts of interest in how they are priced and how they are structured. Trowbridge, who is responsible for the Services Market within Ernst & Young’s Operate Practice, says that equal sharing is not always possible in a typical outsourcing relationship.
Robert E. Zahler
Why do customers and suppliers often mutually characterize their outsourcing relationships as adversarial? The single biggest reason is a failure by both parties to distinguish between legitimate disagreement and discussion, on the one hand, and improper and harmful dispute, on the other.
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