Tag: FirstSource Solutions

NICE Partners with Firstsource Solutions to Enhance the Customer Experience

NICE Systems (NASDAQ: NICE), a worldwide leading provider of real-time analytics solutions, and Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, have announced a partnership. As part of the partnership, Firstsource will leverage on the robust capabilities of NICE Interaction Analytics solution […]

By July 15, 2015 Read More →

Firstsource to Create 300 New Jobs in Cardiff

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, has announced the creation of 300 new full-time jobs in Cardiff, Wales. The roles will be based at the Firstsource Solutions center in Cardiff Bay. The new jobs are a result of the award-winning firm expanding the customer management services it […]

By April 21, 2015 Read More →

Firstsource to Create 450 New Jobs in Transatlantic Recruitment Push

Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is creating up to 450 jobs in the United Kingdom and the United States. It includes 200 new jobs in the North East of England and 250 in a new center in Eugene, Ore., where client representatives, management and quality assurance staff will […]

By April 1, 2015 Read More →
Providing the Best Customer Service to 11 Million Customers

Providing the Best Customer Service to 11 Million Customers

2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]

Improving Customer Service Became the Key to Competitiveness | Article

Improving Customer Service Became the Key to Competitiveness | Article

The worldwide mortgage markets have seen significant change even before today’s credit crunch. Cheltenham & Gloucester (C&G), the mortgage arm of the Lloyds TSB Group, had to change its fundamental business model to compete. Outsourcing and offshoring gave the mortgage operations the remodel it needed.