Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Let’s take a look at the impact of technology on the …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Changes in the global economy and new demands by consumers have radically altered the business landscape, according to M.S. Krishnan. In light of four game-changing trends, he believes companies must focus on the centrality of the individual and on access to resources, not ownership of them, or what he calls N=1 and R=G. Read about how to apply his recipe for success.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Software service providers in Eastern Europe are at a crossroads. Here’s a view of the current and future perspectives, advice on selecting a provider, and how to tell if an outsourcing provider is a follower or a leader.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Recruitment process outsourcing is facing dramatic change in 2009. Not only is the pricing model changing, but even the definition of services is changing. The provider landscape is also shifting. This article takes you through the drivers for the ways RPO is evolving and where it’s headed in the future.
Outsourcing Center, Kathleen Goolsby, Senior Writer
HRO and talent management processes are taking some dramatic turns. Here are the insights you need to know about what’s happening with the value proposition in both of these areas and how decision-making needs to be altered going forward.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
2007 should be a very, very good year for HRO even though the drags on globalization remain, suppliers’ profits will still be a challenge, and the talent shortage will continue.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
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