Tag: outsourcing

Data and Digital Convergence: Driving Change in the U.S. Healthcare System

Data and Digital Convergence: Driving Change in the U.S. Healthcare System

“The mandates to improve care, advance quality and share information, combined with the constant pressure to reduce costs within the healthcare ecosystem, demand far greater collaboration and coordination than ever before in U.S. healthcare.” Ralph Burns President, Healthcare and Life Sciences NTT DATA In the United States, the healthcare ecosystem is moving briskly toward a […]

Infosys, ATP Announce Strategic Technology Partnership

Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, and ATP, the governing body of men’s professional tennis, announced a strategic partnership to leverage the latest technological advances in mobility, cloud and analytics to transform the experience of tennis fans and players the world over. As part of this partnership, Infosys […]

By September 16, 2015 Read More →
What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

Top Ten Reasons Why Outsourcing Fails | White Paper

Top Ten Reasons Why Outsourcing Fails | White Paper

The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and […]

Orchestrating Your Transition with Experienced Players

Orchestrating Your Transition with Experienced Players

Given the maturation of the outsourcing industry, it’s likely that several of your transition team members have already gone through at least one transition. And that they’ve done so – albeit on different teams, even at different companies – can be highly advantageous to your initiative. They fully understand the complex and grueling nature of […]

Global Collaboration – It’s a Small World

Global Collaboration – It’s a Small World

Some topics stand the test of time … this is one of them. We start the year with resolutions in mind, setting goals and focusing on our teams. With half of 2015 behind us, it’s time to check out your progress. On track to meet those goals? Keeping teams in the loop and collaborating to […]

TDC Boosts Customer Experience with Sitel

Denmark’s largest telecommunications and pay TV provider, TDC, has experienced increased customer satisfaction and boosted employee engagement by outsourcing customer care and support to Sitel. As a result of full staffing, more than 80% of calls are now answered within 20 seconds, supporting a smooth and seamless experience for TDC customers. In a project designed […]

By June 10, 2015 Read More →

Fusion BPO Services Achieves PCI Certification, Compliance for 4 Centers

Fusion BPO Services has been re-certified as a PCI DSS version 3.0 Certified Company. This is the highest standard of excellence for payment data security. Fusion BPO Services has announced four of its centers have been re-certified as PCI DSS version 3.0 Certified Companies during the second quarter of this year. “Clients are uncomfortable with […]

By June 10, 2015 Read More →
Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

The combination of technological advances around cloud, mobility, big data, analytics and virtualization has redefined how IT Services are estimated, shaped, delivered, maintained and billed. The days of fixed-everything are over. In today’s volatile markets, the fixed-everything model is ludicrous. Businesses want flexible, on-demand, right-sized solutions to fit their immediate business needs. But the marketing […]

Accenture, Moven Join Forces to Transform Digital Banking Solutions

Accenture (NYSE: ACN) and Moven, the world’s first banking service to provide real-time behavioral feedback to help customers change their spending habits and save more, have signed a services agreement to jointly develop next-generation digital banking solutions. In conjunction with the services agreement, the companies have also entered into an alliance agreement to provide digital […]

By May 18, 2015 Read More →
Getting Your Business Ready for the Internet of Things (IoT)

Getting Your Business Ready for the Internet of Things (IoT)

According to an Information Week report, Internet Protocol Version 4 (IPv4)[i] has almost run out of addresses for devices. That’s why IPv6 had to be introduced: to ensure that we can move from the 10 billion connected devices today (more than the population of the world) to over 50 billion connected devices in 2020, according […]

Five Signs That You Might Need to Outsource

Five Signs That You Might Need to Outsource

If you’ve been able to resist outsourcing while the world around you is doing it, that’s great. However, it might be a good idea to start looking at the outsourcing option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find […]

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

The customer experience has changed, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels — websites, brick-and-mortar stores, mobile platforms, direct mail, catalogs, home shopping, gaming and more. The challenge for retailers and service providers is to ensure that […]

Accenture Awarded $966 Million Contract to Support Federal Student Aid Programs

The U.S. Department of Education has awarded Accenture Federal Services a 10-year, $966 million contract to continue operations and maintenance of the federal financial aid system that helps make college a reality for millions of students and their families. Accenture has been working with the department on the Common Origination and Disbursement (COD) system since […]

By April 28, 2015 Read More →

Firstsource to Create 300 New Jobs in Cardiff

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, has announced the creation of 300 new full-time jobs in Cardiff, Wales. The roles will be based at the Firstsource Solutions center in Cardiff Bay. The new jobs are a result of the award-winning firm expanding the customer management services it […]

By April 21, 2015 Read More →

Syntel to Announce Q1 Results April 23

Syntel Inc. (Nasdaq:SYNT), a global provider of digital transformation, information technology and knowledge process services to Global 2000 companies, will announce results for the First Quarter 2015, before the market opens April 23, 2015. Syntel management will conduct a conference call at 10 a.m. (EDT) to discuss financial and operating performance for the quarter. To […]

By April 21, 2015 Read More →