Outsourcing Center, Kathleen Goolsby, Senior Writer
All the steps to building a win-win outsourcing relationship are taken upfront before the contract is signed. This relationship truly is exemplary in illustrating how to construct and manage a world-class, notably successful outsourcing relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
Chris Pryer, Business Writer
Managing the infrastructure of information technology is critical to federal government agencies. The maintenance and operation of tens of thousands of desktop computers, the software that drives them and the networks that connect them 24 hours a day, seven days a week, can be likened to the proverbial millstone tied around the neck of government agencies. Outsourcing the management of these computer seats often can combat this drain on resources, saving both time and money.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Straight From the Horse’s Mouth: President Bush’s Outsourcing Initiatives – Will Bush’s campaign promises become more than notions? A February 14, 2001 memo from the Office of Management and Budget (OMB) chief told agency leaders to expand outsourcing and advance eGovernment. It advised: The President envisions a government that has a citizen-based focus, is results-oriented and, where practicable, market-driven.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A frontline measure of how government meets the needs of its customers is how successful it is in answering its telephones promptly, accurately and courteously – so states the U.S. General Accounting Office (GAO) in its August 2000 report on customer service. The report found that federal agencies need clear goals and committed managers.
Outsourcing Center, Kathleen Goolsby, Senior Writer
From Vision to Victory – In August 1999, Pennsylvania signed an outsourcing agreement with Unisys for the operation of its mainframe and a number of its midrange computer systems. Curt Haines, Director of the Bureau of Consolidated Computer Services in the Governor’s Office of Administration for the Commonwealth, says they selected Unisys because it was clearly a premier company relative to mainframe computers. He points out that IBM is a major subcontractor for Unisys in this outsourcing agreement but that Unisys is the prime vendor and has ultimate responsibility to make sure it works.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The Whole Kit and Caboodle – In round figures, the outsourcing contract between the U.S. Treasury and its supplier, Wang Government Services (a Getronics company) will be over $100 million over the life of the ten-year contract. Like the old kit and caboodle American saying, Treasury omitted nothing – it has outsourced the management of its entire infrastructure.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Judicial Middle Ground – A goal to realign resources to be more client-centered led to outsourcing at Justice Canada, the federal Department of Justice that is the attorney general for Canada. Linda Holmes, Director of Informatic Services and Technology Division of the Information Management Branch (IMB) for Justice Canada, says that IMB decided to establish a front office function, where the focus would be on the business of law and how technology can enable the department to do that business better. Budget constraints, however, were no help in establishing this business analyst/architect design function. The solution was to shift employees into this new core area and then outsource the day-to-day operations.
Chris Pryer, Business Writer
The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of its business that was not attainable in the past and be cost effective while doing so. The outsourcer leverages its expertise and economies of scale in the hopes of meeting the client’s expectationss and making a profit in the process. But it doesn’t always work out that way.
Chris Pryer, Business Writer
CH2M Hill is an international engineering company that serves municipal governments in the areas of water and wastewater management, energy, telecommunication, environment and nuclear management, transportation, industrial facilities, and a host of umbrella services. To say that CH2M Hill is adept at managing risks is like saying monkeys are adept at climbing trees. Neither could survive if they weren’t.
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