The best outsourcing agreement for your organization is not necessarily the one with the lowest price. Your primary goal when negotiating and structuring an outsourcing contract is to develop an agreement that achieves your business objectives, not just on day one but throughout the entire term. To do this well, you must understand the overall [...]
Buyers of outsourcing services want their service providers to invest in technologies that bring continual improvement to the outsourced processes. Providers want to invest only where it is also beneficial to their margins in the long run. Therein lies a conflict. Are there reliable predictors of a buyer’s intent for a long-term, mutually beneficial relationship [...]
Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne [...]
The Hackett Group recently conducted a study to understand what companies are doing in the area of cloud computing, where the greatest areas of opportunity and risk are, and early lessons learned that may make adoption easier and more successful for those still on the sidelines. Study findings are segmented into two groups of participants [...]
Captive shared services and outsourcing are both effective business models for increasing efficiencies and reducing costs. In fact, many organizations today choose to operate in a so-called “hybrid” environment enabling an organization to deliver more effective services than it can do with either model alone. Using a hybrid strategy successfully requires that an organization understand [...]
Changing consumer expectations and reduced consumer spending is causing CG companies major anxiety. Adding more precision to trade promotions management (TPM), therefore, has never been more important. Getting there will require TPM tools that, among other things, can integrate campaign information with in-store activity — and offer actionable recommendations in real time. A new generation [...]
Wipro Voice: A conversation with Deepak Jain, Senior Vice President and Global Head, Technology Infrastructure Services, and Member, Wipro Council for Industry Research According to Deepak Jain, President and Global Head, Technology Infrastructure Services, now is the time enterprises that want to remain competitive should consider IT infrastructure transformation. Why now? “The CIO/CTO organizations have [...]
The paper discusses findings from The Hackett Group’s 2009 IT Agility Performance Study regarding constraints on achieving IT agility. The paper also explains why the on-demand sourcing model is quickly becoming the most important technology, enabling increased flexibility and scalability and how it plays a key role in margin protection.
More and more companies are adopting new pure-play business intelligence (BI) applications (such as Qlikview, Spotfire, Tableau) that work with ERP platforms rather than opting for bundled solutions of technology giants (IBM, Oracle, SAP) honed from their acquisitions of BI vendors. The emergence of agile, innovative new vendors, together with tough economic conditions has led [...]
Is your company ready for Wave 3 technologies in managing a supply chain? Do you have the ability to use such technologies to look beyond the process and know where and how to make an exponential impact on your business? Are you looking for ways to optimize a global supply chain or address legacy systems [...]
Today, all areas of business spending are under scrutiny. In most organizations, document production is riddled with inefficiencies and, therefore, costs increase. In addition, a sizable proportion of the cost of document output is unnecessary, but most organizations don’t know where that drainage on profit is occurring. Pitney Bowes’ research and modeling work estimates that [...]
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
Documents are vital assets of an organization, yet many organizations do not conduct assessments to analyze, streamline, and optimize their document processes. Managing document workflow often results in hidden costs and impediments to productivity. This white paper discusses Document Process Management (DPM), an outsourcing strategy that enables organizations to reduce costs, increase productivity, management document [...]
This paper is the first in a four-part series on optimizing infrastructure through desktop virtualization. It focuses on how to maximize IT services despite shrinking budgets, increase business agility despite aging infrastructure, improve workforce effectiveness, and increase the ability to respond to change. The paper includes an explanation of how virtualization technology works and presents [...]
Companies are placing more focus on ensuring software products deliver real impact to business needs and also growth to the business, observes Mohammed Haque, Genpact’s Vice President and Head, Enterprise Solutions Service practice. It’s more than just acquiring software for operations; the focus is now on getting the most value out of software assets and [...]
Thanks to the American Recovery and Reinvestment Act of 2009 (ARRA) (the economic stimulus package for the U.S. economy), healthcare reform, and the Health Information Technology for Economic and Clinical Health Act (HITECH), the next five years will see a dramatic increase in outsourcing in the healthcare industry. But there are significant challenges for decision [...]
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