Canadian IT Value Proposition Appealing to American Buyers
Outsourcing Center, Bruce McCracken, Business Writer
Canada tops the list of offshore options for American companies outsourcing their IT. That’s because price is not the only consideration.
Research & Insight
Research & Insight
research study
What Is the Cost of Owning an In-House HR System?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Suppliers insist outsourcing human resources information systems saves money. Well, just how much? An ADP study discovered some forgotten factors make the cost of a paycheck not $6 but $16.
New Study Reveals Trend in Using Outsourcing to Control Business Outcomes and Support Strategic Planning
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new Accenture study discovered that 86% of buyers gain more control over strategic business results in a variety of critical areas, such as shareholder value and revenue, when they outsource. And 73% of the companies redistribute the cost benefits of outsourcing to either bottom line or growth efforts.
Cost vs. Value of Using an Outsourcing Consultant
Ben Trowbridge
If I had to do it over again, I would change….is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.
Canada, the High Touch/High Quality Call Center Outsourcing Option
Outsourcing Center, Bruce McCracken, Business Writer
India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.
Aberdeen Group: Outsourcing CRM to ASPs to Overtake Licensed Software by 2006
Outsourcing Center, Bruce McCracken, Business Writer
Aberdeen reports ASPs specializing in CRM will enjoy a growth rate of 84 percent in the next 36 months. The preferred way to outsource is now hosted applications.
Troublesome Findings from Outsourcing Center’s Study on Decision-Making Processes
Outsourcing Center, Kathleen Goolsby, Senior Writer
There’s a troublesome trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.
Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study’s list of 20 things to improve your outsourcing relationship.
IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes
Outsourcing Center, Bruce McCracken, Business Writer
Canadian companies want change but they can’t do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.
Deloitte Study Discovers 75 Percent of Global Financial Institutions Plan to Outsource Offshore
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Intense competition and a weak economy are forcing financial institutions to radically alter the way they do business. A new Deloitte Research study of global leaders discovered 75 percent are outsourcing offshore to save as much as 50 percent. Analyst Chris Gentle details how this trend is developing.