Tag: ServiceMaster

Consumer Services Firm Relies on Outsourcing for Critical Internal Services | Article

Consumer Services Firm Relies on Outsourcing for Critical Internal Services | Article

No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It’s a highly competitive market that allows almost no tolerance for cost increases – including the 15% yearly rise in the company’s healthcare benefits costs. So ServiceMaster decided in 2003 to change tactics for its employees’ health and welfare benefits administration.