Tag: Varoli

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Outsourcing Helps Southwest Airlines Make Passenger Journeys Easier | Article

Sound familiar: You arrive at the airport and find your flight’s been cancelled. Now what? If you fly Southwest, there’s less hassle thanks to outsourcing. A proactive customer service communication program presents customers with a range of solutions before they even know there is an issue.