Monthly Archives: May, 2002

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Inheriting a Legacy TPA | Article

Jefferson Pilot Financial Insurance Company had never outsourced. Then it acquired another insurance company using a third-party administrator. A careful study convinced the insurer outsourcing was the way to go.

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Diagnosis: Losing Money Hand Over Fist | Article

Some medical practices think that simply automating billing and collection processes will put an end to chasing dollars from insurance companies. But a number of things can go wrong. This unique service provider ensures the front-end processes and workflows match the outsourced system and processes — otherwise, the billing processes cannot succeed.

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Co-creating Successful HR Outsourcing | Article

Results from Morgan Stanley’s strategic use of outsourcing its HR processes in order to facilitate the massive challenges of a merger with Dean Witter Discover Company turned out be even better than the firm expected. This is the story of the cooperative environment the buyer and service provider fostered, which made it possible to meet their timelines and goals.

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Rutherfoord has a MindSHIFT | Article

An insurance brokerage was expanding rapidly. But doing IT the old way hindered that growth. Revamping the infrastructure in-house would have cost more than the agency’s annual revenues. Outsourcing IT turned out to the best policy.

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Lockheed Martin Hits Home Run | Article

The U.S. Chamber of Commerce was ready to part ways with its service provider. Lockheed Martin was able to take over the hardware and software from its predecessor in less than six weeks. Lockheed’s willingness to partner made this relationship work.

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Shaping the Future of Communications | Article

We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.

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General Motors Drives e-Vehicle | Article

When GM realized it wasn’t making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.

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