Full Service HR BPO is becoming a real business trend. Everest’s Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.
Monthly Archives: February, 2003
A pure play, full service HR service provider finally reported a profitable quarter. This is good news for service providers — Exult’s success proves profitability is possible.
One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.
In today’s economic environment, more and more organizations are turning to their chief financial officers for the outsourcing go/no-go decision. This can have a tendency to focus the decsion on cost, not value. Danger: this approach may impact the effectiveness of the initiative later on.
Here’s an outsourcing nightmare: Your applications support provider declares bankruptcy as you’re trying to prepare your year-end financials. Read how one buyer handled the situation. The end result: a new outsourcing relationship with even greater value.
New York’s terrorist attacks have forced buyers to revisit the force majeure events clauses in their outsourcing contracts. The typical clause has the buyer bearing all the risk. Attorney Bruce Leshine has new verbage that shares that risk with the provider.