Full Service HR BPO is becoming a real business trend. Everest’s Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.
Author Michel Janssen, Managing Director, Everest Research Institute
This spring I had lunch with one of our clients, a national retail chain. The chief financial officer, the chief information officer and the executive vice president for human resources (HR) gave me a list of 20 business processes they wanted to shed that weren’t part of their core competency. Read about how they did it.