Seamless International Outsourcing
…much attention to the outsourcers. “We learned we weren’t managing people too well,” reports Owen. “We assumed since we were paying them lower salaries we could give them second best….
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best practices
Should You Do What You’re Doing?
…effort.” Jones says that the end result of ABC/M should be the most efficient Center they could possibly have. “If we find that we are not the best at doing…
IT Lawyers
…both parties. Non-performance triggers penalties. And divorce can be costly, with litigators the big winners. The best insurance policy is to write a win-win contract up front. Lawyers who specialize…
Counting on Communication
…best” is also the cornerstone of Hallmark’s philosophy in customer relations. Since 1910, Hallmark Cards, Inc. has supplied its customers with words and art that make it easier for people…
Overcoming the Inherent Gridlock in Outsourcing
…providing outsourcing services by taking the best of the behaviors of the consulting environment and the best of the outsourcing world and blending them together. That blend, the company believes,…
Profile of a Startup
…business process made the best sense to offer) and the best segment of that market to target. Through an exclusive search firm, they decided Jim Madden, president of MCI Systemhouse,…
BPO’s Breakthrough Moment: A Reflection on the Recent PwC-BP Amoco Transaction
…won the InfoServer award in February 1999 for “Best BPO Relationship.” The success in Columbia earned PwC more scope of similar process management elsewhere. BP then agreed to a joint…
EY and Farmland Sign Joint Venture. White Paper Download
The Historical Significance of Joint Ventures In an era where the business landscape is continually evolving, joint ventures have emerged as a pivotal strategy, especially when navigating the intricate corridors…
Integrate the Best-In-Class Provider or Control the Single Integrator
…door to multiple vendors and the outsourcing of different environments. This leads to the question of whether to choose best-in-class providers or single integrators. Best-in-class means that an organization chooses…
Straight A’s Report Card
…ten Best Small Companies in America for 1999. With over 3,300 employees and more than 110 offices across the US, MAXIMUS provides governments with program management and consulting services. On…
Renewed Focus on Financial Performance
…and technology change. SCT addresses those concerns by an approach in which updates of applications software and best practices are shared with all clients. Choosing the Right Vendor In today’s…
Making Today’s Relationships Work
…static nature of the agreements dooms them to failure. Look at the IT market. It is constantly changing as new technologies are introduced, new opportunities are revealed, new business practices…