International outsourcing involves complexity and risks not found in typical domestic outsourcing. These risks are cultural, political, financial, technological, managerial and legal. Ultimately, these multiple international risks show up in…
…made to allocate risks. Typical contracts allocate known risks and provide some opportunity to each party to obtain a commercially reasonable outcome for risks that are unlikely but nonetheless possible….
…vendor with whom a customer crafts a partnership needs to be one with a high quality and level of transitioning skills and experience.† G2R’s research shows that, for large deals,…
…makers — HR vice presidents, benefit plan sponsors, plan fiduciaries. As a group, those men and women are risk averse; their primary goal is to avoid being put into ERISA…
…Manuever “Pick your partners carefully,” is Elix’s advice to someone considering outsourcing. To transact a win-win situation, the partners must share goals, risks and rewards. “There is a move,” he…
…and technology change. SCT addresses those concerns by an approach in which updates of applications software and best practices are shared with all clients. Choosing the Right Vendor In today’s…
…perfection) are constantly rethinking and retooling outdated systems. The industry is also developing more sophisticated methods to analyze its successes and failures. Is it any surprise then, that it’s also…
…say that the customer’s internal IT or business operations must be perfectly aligned with ‘best practices’ before it can start the outsourcing process. Few, if any, internal IT shops have…
…risk. Therefore, negotiating service contracts will involve discussion of shared liability risks and the outsourcer will be required to assume more liability in these situations, although limits will generally be…
…firm has represented numerous outsourcing customers in some of the most high-profile outsourcing transactions within the industry. Lessons from the Outsourcing Primer: Structure and document a flexible relationship. Use the…
…new transactions are structured. For example: Continuity. With the contract continuity risk high on people’s agendas, an EMU continuity provision is a must for a long-term deal which spans the…
…static nature of the agreements dooms them to failure. Look at the IT market. It is constantly changing as new technologies are introduced, new opportunities are revealed, new business practices…
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