Research & Insight

Research & Insight

Alfinanz

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service was so poor with Aon’s first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most tenders!

Read More The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The insurer’s sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the last 18 months, Channel Life took on 450,000 new policies, four times the number of policies it had.

Read More How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

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