Research & Insight

Research & Insight

best practice

When is an SLA Not Necessary in an Outsourcing Relationship? | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the stage for the service provider’s accountability, and they are the major factor in determining the price of the service. The buyer of outsourced services can achieve a comfort level that it’s getting what it pays for if it regularly monitors …

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