Outsourcing Center, Patti Putnicki, Business Writer
Forgive me if the title of this article elevated your blood pressure or caused undue anxiety. The goal here is not to discount the role of the CIO in today’s business environment but to point out the fact that, in many companies, that role has significantly changed. Almost every company is becoming technology-centric, with digital …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
New buyer demands and social, mobile, analytics and cloud (SMAC) are changing both BPO and providers. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting …
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