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Research & Insight

Research & Insight

center of competence

Launching a Center of Competence

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing–In existence for more than 175 years, the Bank of Montreal, a large, complex organization with a branch network of approximately 1,000 locations, had determined by the mid 1990s that it needed to reinvent the way it did business. The financial services landscape evolves very quickly, explains Linda Tuck Chapman, director of services in Strategic Sourcing…

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This guide will walk you through some areas most important when outsourcing, such as
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