Columbia Archives

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Foreign Trade Agreement (FTA) is no longer an unfamiliar concept. By 2013 most American companies understand and appreciate the value of offshoring. Since the Indians were among the first suppliers to pioneer the concept of sending work across geographical boundaries, American companies feel comfortable offshoring major functions to Indian service providers. Outsourcers in other …

Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America

Outsourcing Center, Bruce McCracken, Business Writer

Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing

Outsourcing Center, Bruce McCracken, Business Writer

Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.

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Columbia

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing

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