consulting | Outsourcing Center

NTT DATA, FlexTech Join Forces to Deliver ‘Best in Experience’ Implementation Support for HealthEdge HealthRules Payor, HealthRules CareManager Solutions

Angie Wilson

NTT DATA Inc., a leading IT services provider, and FlexTech, a leading healthcare information technology consulting company, together announced a strategic partnership that will leverage their ‘Best in Experience’ team of HealthRules Payor and HealthRules CareManager professionals, to deliver a performance-based implementation experience that will allow a more predictable and value-based experience. The combined market …

Explosive Growth Digital Transformation

Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with …

Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne …

Decision-Making Insights for Companies Outsourcing HR Functions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing HR went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for …

Buyer’s Guide to Business Transformational Outsourcing Essentials

Outsourcing Center, Kathleen Goolsby, Senior Writer

Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.

Cost vs. Value of Using an Outsourcing Consultant

Ben Trowbridge

If I had to do it over again, I would change….is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.

Troublesome Findings from Outsourcing Center’s Study on Decision-Making Processes

Outsourcing Center, Kathleen Goolsby, Senior Writer

There’s a troublesome trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.

Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks

Outsourcing Center, Kathleen Goolsby, Senior Writer

A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.

Taking Control of IT Performance

Outsourcing Center, Bruce McCracken, Business Writer

Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.

Implementing and Transitioning into Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it’s difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.

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