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Taking Control of IT Performance | Article

Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.

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Implementing and Transitioning into Outsourcing | Article

The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it’s difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.

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