Research & Insight

Research & Insight

Contact Centers of America

Enabling Offshored Call Centers to Move Back On Shore | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again quickly. Here’s how.

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