Research & Insight

Research & Insight

deregulation

How Verticalization and Business Process Utilities Will Impact Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,” says Don Schulman, General Manager, Finance and Administration at IBM. “And that becomes where the …

Best-Performing Utility Company Creates Shareholder Value through Employees

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.

Connect with a Sourcing Advisor at Outsourcing Center

"*" indicates required fields

Let’s talk more

Consult Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.