Research & Insight

Research & Insight

due diligence

Comparing Upwork versus TopTal and Fiverr

J Ben Trowbridge

In today’s digital age, freelancing platforms have become an essential part of the professional world. Upwork, TopTal, and Fiverr are three popular platforms that connect employers with freelancers from around the globe. Upwork is a large and diverse platform that offers a wide range of freelancers and services. TopTal, on the other hand, focuses on …

The Pros and Cons of Fiverr and Traditional Outsourcers

J Ben Trowbridge

I. Introduction Outsourcing has become an integral part of business strategies, with companies constantly seeking cost-effective and efficient solutions. When it comes to outsourcing options, we will cover two popular choices are Fiverr, a platform where you can connect with various freelancers, and traditional outsourcing providers, delving into the pros and cons of each. The …

Keeping Your Head in the Clouds: Creating an Effective Cloud Strategy

Outsourcing Center, Patti Putnicki, Business Writer

If you were ranking the most talked-about topics of the year, Cloud Computing would probably rank pretty high. But, in most cases, that talk hasn’t translated into a groundswell of action. According to a recent Alsbridge eSeminar survey, one of the stumbling blocks appears to be the initial planning – namely creating a viable Cloud …

Assessing Cultural Fit during the RFP Process – "No-Divorce" Outsourcing

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

A good cultural fit is one of the most important hallmarks between a successful and unsuccessful outsourcing relationship. Cultural fit assessment during the RFP process is far less structured than defined processes that help you quantitatively evaluate the service provider’s solution, capabilities and pricing. To decide whether your company and the service provider will have …

How Outsourcing Buyers Get Comfortable with Giving up Process Control

Outsourcing Center, Kathleen Goolsby, Senior Writer

Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause initial discomfort and what makes a buyer feel comfortable enough to turn over control to the provider.

Days that Outsourcing Buyers Want to Forget – Study Reveals Important Factors in Service Provider Selection Criteria

Outsourcing Center, Kathleen Goolsby, Senior Writer

You know the feelings that surround a day you’d like to forget. Stress. Anxiety. Embarrassment. Regret. Revisiting a decision. Now place all of that in the context of an outsourcing relationship on a day when something goes wrong – really wrong. And you’re doubting your service provider selection criteria. A revenue-generating, ERP, or payroll system …

Legal Voice: If There’s a Data Security Breach, Who’s Responsible and Who Pays the Fine?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Data security has become the number one issue in outsourcing contract negotiations, reports John Delaney of Morrison & Foerster. Buyers believe suppliers have superior processes, so they should be responsible for security breaches. But suppliers know no system is immune. Here’s how to handle the conflict.

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.

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