Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Kids have been Tweeting and creating Facebook pages for years. But now, digital marketing has become a new tool of the business world. For the first time outsourcing buyers are asking their suppliers “for social media solutions to help them out, specifically in customer care,” reports Mike Wooden, Senior Vice President, Market Development, Business Process …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Email archiving is a hot technology for 2006, solving corporate and compliance challenges. Here’s what an investment management firm learned when shopping for an outsourced email archiving solution.
Outsourcing Center, Kathleen Goolsby, Senior Writer
One-third of the email addresses to which a company sends marketing communication will bounce back as undeliverable over the course of a year. This is a huge problem for companies trying to stay in touch and increase revenue through email marketing. But outsourcing comes to the rescue in reconnecting with those people on a very affordable basis.
John Harney, Business Writer
Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Next January Microsoft is no longer offering standard support for Exchange 5.5. (i)Structure’s new iConnection program manages that email program for you. It has upgraded virus protection and spam filters and guarantees email is available 99.99 of the time.
Outsourcing Center, Bruce McCracken, Business Writer
Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.
Outsourcing Center, Bruce McCracken, Business Writer
You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
Outsourcing Center, Bruce McCracken, Business Writer
With spam clogging mailboxes and enraging its recipients, an online golf retailer outsourced to make sure its email marketing got through. It permission-based list grew from 8,000 to 100,000 in 24 months.
Jerri L. Ledford, Business Writer
The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Neither rain nor snow… You know the adage about the reliability of the U.S. postal system. Today we might transfer that goal concept: Neither viruses, nor bandwidth nor disk space will stop email! — at least not for organizations that depend on it as their primary communication vehicle.
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