Research & Insight

Research & Insight

exlservice

BPO Analysts Take on the Market Notes from Our NelsonHall Fireside Chat | Market Analysis

Joseph D. Foresi

Back to Market Analysis home INVESTMENT CONCLUSION: We caught up with BPO industry analysts NelsonHall. First half 2012, BPO deal conversion rates have been hampered by macro factors and risk aversion following a strong 2011, potentially leading to pent up demand. There is an increasing focus on domain expertise, which translates into a Race Up …

Taking IT Offshore" Weekly: BPO takes Center Stage – Market Analysis

Joseph D. Foresi

The BPO demand environment took center stage this week as Genpact and EXLService reported results. Our takeaway was that the demand environment for BPO is healthy. There are a number of data points to confirm this. Solid quarterly results from the BPO players. Positive commentary regarding BPO provided by larger IT services firms and outsourcing …

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